AFLYST Conflict Management and Communication 2026-S78 ROS

Contend and Outcome
Insight into communication and good collaboration tools 
Active listening Creation of open and constructive communication 
Exercises in conflict resolution in relation to difficult situations or people 
You learn to give feedback in a constructive way 
You get exercises in reading body language 
You learn to maintain requirements, limits and goals in a positive way

Form 
The course consists of a mixture of presentations, dialogue and case processing as well as training through practical exercises.